Support personal banking clients at CIBC with meaningful service, transaction assistance, and digital banking guidance while working on-site full time.
This Client Engagement Associate role serves as a first line of support within a Banking Centre. You will help clients manage accounts, understand products, and find solutions aligned with their needs. The work combines customer service, online banking support, problem solving, and connections to specialist team members.
Key Responsibilities: Understand client needs through thoughtful questions and listening
Manage account and product support interactions with clients
Introduce mobile banking applications and digital tools
Complete transactions and sales of basic banking products
Connect clients with suitable CIBC team members
Requirements: Passion for people, relationships, and respectful communication
Ability to put clients first and find solutions
Strong curiosity and willingness to grow knowledge
Comfort adapting to evolving technology and new tools
Flexibility across banking centre hours and locations
Bring customer service, problem solving, and online banking capabilities to meaningful client relationships at CIBC.

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📌 Personal Banking Customer Service Associate (Quebec City)
🏢 CIBC
📍 Quebec City