Support legal settlement inquiries remotely as a Customer Service Representative, using clear communication and robust multitasking skills. Work Monday through Friday, 8:00 AM to 5:00 PM Pacific.
This full-time customer service position supports a leader in Legal Settlements. You will answer questions about class action lawsuits, settlement details, eligibility, claim procedures, deadlines, and payment timelines. The work also includes claim-form assistance, website navigation, CRM documentation, and issue escalation.
Key Responsibilities: Answer inbound calls about class action lawsuits
Explain eligibility, procedures, deadlines, and payment timelines
Assist with claim forms and settlement website navigation
Document customer interactions in the CRM system
Escalate sensitive issues to supervisors or legal teams
Requirements: High school diploma or equivalent required
Customer service experience, preferably in high-volume call environments
Excellent verbal and written communication skills
Fluent English proficiency
Microsoft Office and customer service software proficiency
Apply your customer service, problem-solving, and communication skills while supporting callers with legal settlement information remotely.