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Description: Temporary Full Time

The Disability Management Services Office (DMSO) is seeking a highly organised and customer-focused Administrative Assistant . A primary responsibility of this position is managing incoming calls through the department's toll-free line, providing callers with professional and timely assistance, and directing inquiries to the appropriate team or resource.

In addition to telephone support, the successful candidate will provide administrative support including invoice processing, mail and correspondence, maintaining client information, and document and records management.

What you will do:
Manage incoming calls received through the department's toll-free reception line as a primary responsibility
Provide professional, courteous and timely service to employees, clients, service providers and other callers
Respond to general inquiries and help direct callers to the appropriate team, contact or resource
Gather relevant information from callers to support appropriate routing and follow-up
Manage multiple inquiries and priorities while maintaining a high standard of customer service
Process invoices and enter invoice information for payment
Open, sort and prepare incoming mail
Scan and upload mail into the document imaging system and create tasks for team members to review and action
Prepare and mail correspondence to employees, clients and service providers
Maintain employee and client information in Canada Life systems, including updating contact and banking information
Investigate returned mail and resend correspondence as appropriate
Manage the distribution of files requested from the Records Centre
Provide additional administrative support as required

What you will bring:
Completion of high school or equivalent




Demonstrated experience providing customer service or telephone/reception support
Strong verbal communication skills and confidence handling a variety of caller inquiries
Excellent customer service skills, with the ability to remain professional, patient and courteous
Strong listening and problem-solving skills with the ability to determine where inquiries should be directed
Ability to manage a steady flow of incoming calls while balancing administrative responsibilities
Strong keyboarding skills (50 wpm) and accurate data-entry skills
Proficiency with Outlook, Word and Excel
Well-developed organizational, time-management and prioritisation skills
Ability to work effectively both independently and as part of a team
Strong attention to detail and accuracy

The base salary for this position is between $38,700 - $52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life
We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians.



Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer
Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

Health & Wellness: Versatile health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!

Emphasis onCommunity :We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreabout Canada Life .

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected] . All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .

#LI-Hybrid

Category: Customer Service and Administration

Location: Vancouver, British Columbia, CA Langley, British Columbia, CA

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📌 Administrative Assistant (12 Month Contract) (British Columbia)
🏢 Canada Life Group
📍 British Columbia