Help NAIT community members navigate parking permits, bike lockers, and payment systems through attentive, professional customer service.
As a Services Support Assistant, you will support Parking Services and Locker Services across in-person, telephone, and email channels. Your work includes permit purchases, refunds, visitor parking requests, access programming, payment guidance, and policy information. Success requires transparent communication, organization, discretion, and responsiveness.
Key Responsibilities: Assist with parking and bike parking permit purchases
Process refunds and support visitor parking requests
Explain parking systems, policies, fees, and lot locations
Support underground parking access programming and assignments




Respond to community concerns while ensuring customer satisfaction
Requirements: Excellent customer service and communication abilities
Ability to de-escalate challenging customer situations professionally
Confidence working independently toward team objectives
Ability to learn software and use spreadsheets
Flexibility for peak hours and some evening shifts
Use communication, organization, and customer-focused judgment to support NAIT parking and locker services across daily interactions.

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📌 Customer Service Parking Permits Assistant (Alberta)
🏢 Northern Alberta Institute of Technology
📍 Alberta