Build lasting customer relationships with TD Canada Trust through explicit communication, banking solutions, and personalized branch support in Montréal. Guide clients toward effective answers.
This Personal Banking Associate position focuses on understanding customer needs and delivering day-to-day advice, service transactions, and problem resolution. You will explain digital banking, recommend appropriate contacts, and support frontline staff with operational matters. Success depends on customer experience expertise, initiative, and effective communication.
Key Responsibilities: Understand customer needs and exercise judgement confidentially
Resolve customer problems related to banking solutions
Build confidence in emerging digital banking trends
Report non-standard matters to management
Recommend improvements to branch operations and processes
Requirements: High School diploma and/or one year relevant experience
Investment Funds Canada or equivalent certification within 90 days
Meet applicable Canadian Investment Regulatory Organization requirements
Related post-secondary or undergraduate degree preferred
Effective verbal and written customer communication
Use relationship-building, customer guidance, and banking solution knowledge to strengthen the TD Canada Trust branch experience.