Lead luxury front desk service at Fairmont Hotel Macdonald in Edmonton, using guest recovery expertise and Micros-Opera Property Manager.
As Fairmont Gold Supervisor, you will guide service in the exclusive Fairmont Gold Lounge and hotel-within-a-hotel experience. Reporting to the Manager of Front Office, you will perform front desk duties, review reservations, and coordinate guest arrivals and departures. The position requires personalized service, concierge knowledge, and communication across departments.
Key Responsibilities: Provide warm, anticipated service exceeding discerning guest expectations
Perform front desk duties, postings, check-ins, audits, and reporting
Review Fairmont Gold reservations for accuracy and standards




Coordinate seamless arrivals and departures for guests and VIPs
Track guest issues and support service recovery
Requirements: Minimum one year of previous front desk supervisory experience preferred
Excellent knowledge of Micros-Opera Property Manager, Word, and Excel
Previous Royal Service or guest recovery experience
ProServe certification and legal eligibility to serve alcohol in Alberta
Legal eligibility to work in Canada
Apply your front desk leadership, guest recovery, and luxury service skills as Fairmont Gold Supervisor in Edmonton.

#J-18808-Ljbffr

📌 Fairmont Gold Front Desk Supervisor (Alberta)
🏢 FAIRMONT
📍 Alberta