Lead airport retail operations at Calgary International Airport with strengths in coaching, data analysis, and consistent store execution across one property.
As WHSmith’s Operations Delivery Manager, you will partner with the Multi-Unit Manager, store leaders, and frontline teams. The full-time position covers retail operations, sales enablement, talent development, inventory control, compliance, and customer experience. Your work supports reliable execution across assigned airport locations.
Key Responsibilities: Coach leaders and frontline teams on operational routines
Analyze sales, labor, shrink, inventory, and audit data
Lead action plans addressing performance and execution issues
Support promotions, launches, merchandising, and service priorities




Report property risks, trends, and recommended actions
Requirements: Five-plus years of multi-unit or operational leadership experience
Retail, airport, or resort setting experience
Understanding of KPIs, loss prevention, inventory, and expenses
Ability to influence, coach, and drive accountability
Microsoft Office proficiency, particularly Excel
Apply operational leadership, coaching, and analytical skills to strengthen WHSmith retail performance at Calgary International Airport.

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📌 Airport Retail Operations Manager (Alberta)
🏢 WHSmith
📍 Alberta