Provide responsive claims support at Cowan Insurance Group, serving clients and insurers while documenting losses and maintaining accurate electronic records.

As a Claims Assistant, you will act as an important contact throughout the claims process. You will answer routine questions by phone and email, share next steps, and escalate sensitive matters appropriately. You will also support accurate reporting, file maintenance, and administrative work.

Key Responsibilities:

- Give clients claim numbers, adjuster details, and next steps
- Answer client, insurer, and adjuster inquiries
- Escalate complex or sensitive matters to Claims professionals
- Update claim files, diary dates, notes, and statuses
- Maintain confidentiality under privacy and regulatory requirements

Requirements:

- Professional and empathetic approach to client service
- Previous claims, insurance, customer service, or office experience preferred
- Robust organization, accuracy, and time management
- Sound judgment with confidential information
- Outlook, Word, and Excel proficiency required

Apply empathetic service, explicit communication, and careful claims support to client and insurer interactions at Cowan Insurance Group.

📌 Insurance Claims Support Specialist (Cambridge)
🏢 Cowan Insurance Group
📍 Cambridge