Deliver exceptional customer service at EQ Bank by solving banking issues and answering product inquiries across phone and chat channels. Support Canadian customers through digital banking.

Reporting to the Manager, Customer Contact Centre, this Customer Care Representative supports EQ Bank's Digital Banking team. You will understand customer needs, troubleshoot issues, maintain accounts proactively, and provide accurate guidance. Daily collaboration includes Digital Operations, IT Operations, Global Security, and Marketing teams.

Key Responsibilities:

- Handle high volumes of inbound customer calls and chats
- Answer banking questions about EQ Bank products and offerings
- Support digital onboarding and communicate status to stakeholders




- Resolve issues at first contact or escalate appropriately
- Execute controls supporting regulatory and policy compliance

Requirements:

- One to three years of call center or customer service experience
- Robust verbal and written communication skills
- Demonstrated ownership of issues through resolution
- Ability to handle difficult customer conversations professionally
- Experience using CRM and Microsoft Office Suite software

Bring customer service, problem-solving, and banking inquiry skills to EQ Bank's Digital Banking customer experience team.

📌 EQ Bank Customer Care Representative (Toronto)
🏢 EQ Bank | Canada's Challenger Bank
📍 Toronto