Champion exceptional guest experiences as a Hospitality Manager, using relationship-building, service recovery, and team development across retail operations.
This Hospitality Manager serves as the primary client contact for service delivery and operational performance. Success includes leading the Inspire Guest Experience program, resolving concerns proactively, and maintaining strong service standards. The role also develops associates through recruiting, coaching, onboarding, and succession planning.
Key Responsibilities: Serve as primary contact for clients and service performance
Deliver elevated hospitality experiences and resolve service concerns
Recruit, train, coach, and develop associates
Lead engagement, succession planning, and talent development
Collaborate on innovative retail programs and guest experiences
Requirements: Three to five or more years of hospitality or retail leadership
Proven service excellence and client relationship management experience
Strong leadership skills developing high-performing teams
Robust communication, relationship-building, and problem-solving abilities
Passion for hospitality, innovation, and guest experience
Bring hospitality leadership, client partnership, and associate development skills to create engaging experiences for guests and teams.