Shape Closer’s property-closing software through usability testing and research. Support lawyers, clerks, and clients across Ontario and Alberta.
Reporting to the Head of UX Research, you will lead research from initial planning through execution. You will test product designs, study user behaviour, and translate multiple data sources into meaningful insights. Your work will guide continued product development and design iteration.
Key Responsibilities: Plan research initiatives and define hypotheses for testing
Conduct usability tests with lawyers and clerks
Aggregate research results from multiple data sources
Assist product teams with design iteration processes
Facilitate meetings to manage and triage research findings
Requirements: Experience with B2B SaaS or web-based software
Proficiency in think aloud usability studies and contextual inquiries
Experience with parallel prototyping and evaluation research
Knowledge of evolving research tools and best practices
Degree in HCI, cognitive psychology, cognitive science, or related field
Use usability analysis, quantitative and qualitative methods, and user insights to support informed decisions at Closer.