Lead customer support operations through reservation expertise, staff coaching, and bilingual service in a hybrid office model. Guide teams through reservation changes and customer solutions.
The Customer Support Supervisor leads activities supporting reservation and customer service operations. You will assist travel agents and customers affected by involuntary reservation changes. Success requires leadership, communication, organizational ability, and knowledge of ARD Web and TTS.
Key Responsibilities: Guide direct reports, travel agents, customers, and departments
Resolve reservation issues accurately and within required timelines
Communicate air, cruise, and land changes within 48 hours
Coach staff and monitor telephone and email service
Maintain procedures, reports, and department manuals
Requirements: College diploma in Tourism and/or management
Minimum three years of industry experience
Excellent knowledge of ARD Web and TTS
French and English bilingual communication abilities
Availability to work in office under hybrid model
Apply customer support leadership, reservation knowledge, and bilingual communication to guide effective solutions and skilled service delivery.

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📌 Customer Support Operations Supervisor (Quebec City)
🏢 Vacances Air Canada / Air Canada Vacations
📍 Quebec City