CMHA Kelowna & District is hiring a full-time MarketHousing Property Manager. This position is 37.5 hours a week with a typicalwork week of Monday - Friday 8:00am – 4:00pm.

WHO IS A MARKET HOUSING PROPERTY MANAGER?
The Market Housing Property Manager isresponsible for oversight of the Preventionand Diversion Program and Scattered-Sites Housing Program including procuringrental units in the private rental market, coordinating the maintenance andmanagement of rental units, and acting as the key point of contact/liaisonbetween CMHA Kelowna & District and landlords, and coordinating andresponding to Residential Tenancy Act disputes. TheMarket Housing Property Manager will ensure the Prevention and Diversion staffare trained, supported, and guided to achieve the highest standards ofpractice, while maintaining alignment with the organization's strategic visionand values

WHAT DOES A MARKETHOUSING PROPERTY MANAGER DO?

Works alongside the Manger of Community Roots tooversee the day-to-day operations of the Scattered-Sites Program, and supervisesthe Prevention and Diversion Program

Proactively seeks out new housing opportunitiesby recruiting landlords and community partners

Serves as the primary point of contact forlandlords participating in the Scattered-Sites Program

Negotiates leases with landlords, signs programagreements with occupants, works with the Ministry of Social Development andPoverty Reduction to set up direct rent

Coordinates with internal and externalmaintenance teams, ensures that units are ready for new occupants and thatongoing maintenance is completed

Oversees unit inspections, provides support to resolve any serious occupancy issues, and deliversbreach and eviction notices

Maintains documentation of lease agreements,unit inspection reports, budgets, expenditures, maintenance schedules and otherpertinent information in accordance with agency and best practice standards

Act as a resource to Case Managers as clientsidentify and choose units

Supports the CMHA Kelowna & District Supportiveand Affordable Housing Programs as needed with Residential Tenancy Act disputes

Prep units prior to walk throughs as needed

Builds comprehensive relationships with adiverse range of community partners including housing providers in both theprivate and non-profit sector, and other community organizations that areinstrumental/necessary to ensure the ongoing development and operation of theprogram

Educates landlords about CMHA Kelowna &District; programs, including rental subsidy programs, rent direct payments, andsupports available to occupants as required

Participate in case conferences for occupants atrisk of losing their housing to assist in creative problem solving to ensurehousing stability





Provides an ethical, productive and therapeuticapproach to dealing with crisis intervention in a timely manner, includingproviding harm reduction kits

Collaborates with emergency response teams, lawenforcement, and medical personnel when necessary

Support administrative tasks for Rent and CrisisSupplements of the Prevention and Diversion Program and supporting the CMHAKelowna & District Supportive and Affordable Housing Programs

Ensure accuracy of financial reporting forprevention and diversion services

Supervise and support staff by assigning work,providing feedback, determining training requirements, orienting new staff, andmaintaining timekeeping and attendance records

Participate in the recruitment and selection ofstaff, including screening applicants, participating in interview panels, andmaking hiring recommendations

Performs other related duties as assigned

YOUR STRENGTHS &EXPERIENCE;:

Degree in Social Services or related field

Minimum 1 year of experience in propertymanagement, housing management, or related field

Minimum 1 year of experience building andfostering relationships with housing providers is considered an asset

Valid Class 5 BC driver's license

Ability to provide a Driver's Abstract & ICBCClaims & Insurance History Record

Ability to obtain Rate Class 007 Business Insurance

Criminal Record Check clearance in theVulnerable Sector

Certificates in First Aid, ASIST, CPR andNaloxone considered an asset

Ability to engage respectfully and developrapport with individuals, with multiple barriers, through a harm reduction lens

Listening and communication skills to deal withtenants, property owners, and internal/external service providers

Strong leadership and coaching skills to fosterteamwork and motivate staff

Demonstrated negotiation and advocacy skillsconsidered an asset

Ability to work independently and as part of ateam

Ability to maintain consistent professionalboundaries, exercising mature judgment and understanding safety concerns

Understanding of challenges faced by vulnerablepopulations seeking permanent housing, including those experiencing, or at-riskof being unhoused

Knowledge of the local private rental market andBC Residential Tenancy Act

Understanding of Harm Reduction theory anddemonstrated ability to implement harm reduction strategies





Understanding of Intentional Outreach, HousingFirst, Rapid Re-Housing, and Shelter Diversion principles

Understanding of working with a Trauma Informedlens

Proficient understanding of Microsoft Outlook,Word and Excel

Familiar with or ability to learn HomelessIndividuals and Families Information System (HIFIS) and Housing Connections

Strong attention to detail

Ability to complete tasks in a timely andefficient manner, utilizing good organizational skills

Critical thinking, problem-solving, anddecision-making skills

Conflict resolution, crisis intervention andmediation skills to resolve tenancy disputes

Ability to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illness

Ability to be regularly exposed to and in directcontact with dust, dirt, germs and human bio-products

Ability to travel between facilities and otherlocations on a daily basis

WHO IS CMHA KELOWNA &DISTRICT;?
At CMHA Kelowna & District, we are dedicated toMental Health in our community. No matter how old or how young, we providesupport for families and individuals through programs that promote positivental health and support recovery, while championing the elimination ofbarriers that can prevent people from thriving. We are a dynamic, innovativeand visionary organization. We are looking for someone who shares our vision ofa mentally healthy Kelowna and are passionate about making a difference in ourcommunity by bringing their particular expertise to our organization. To learnmore, check out our website at www.cmhakelowna.org

CMHA KELOWNA &DISTRICT; OFFERS YOU:

A competitive annual salary of $58,246.50

Dental, Health & EAP Benefits

Wellness Spending Account

RRSP matching program

Vacation & Personal Health Days

Workplace culture that fosters learning,transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives tocreate a workplace that respects and values all individuals, minimizes bias,and promotes the equity, diversity, and inclusion of different perspectives andideas. At CMHA Kelowna & District that means welcoming diversityin mental health, race, ethnicity, and culture. It also means diverseabilities, age, religion, sexual orientation, socio-economic status, genderidentities, education, marital status, language, and physical self-expression.These values are embedded in the work CMHA Kelowna &District; does every day.

We appreciate and thank all applicants for theirinterest, however only short-listed candidates and those legally eligible towork in Canada will be contacted.

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📌 Market Housing Property Manager (British Columbia)
🏢 Canadian Mental Health Association
📍 British Columbia