Support North American customers in English and French from Toronto, using robust communication and troubleshooting skills across phone and digital channels.
This Customer Support Specialist role supports a global software business serving advertising agencies. You will manage customer enquiries, investigate platform issues, and build trusted relationships with end users. The position also includes training customers and guiding them through software and tailored programs.
Key Responsibilities: Manage enquiries across phone and digital channels
Investigate platform issues with internal teams
Build relationships across North American accounts
Deliver end-user training and platform guidance
Support program rollouts and improve customer experiences
Requirements: Fluency in English and French
Excellent written and verbal communication skills
Proactive, resourceful approach to customer issues
Confidence using software and digital tools
One to two plus years in customer-facing support
Use bilingual communication, technical confidence, and customer focus to support software users across North America from Toronto.