The Conference Services Manager will support the hotel's strategic plan by providing superior customer service and by selling product and/or services that maximize hotel revenues.

What You'll Do:

Complete all catering related administration accurately and with appropriate detail

Respond to all Meeting/Event enquiries within same day received

Draft correspondence, prepare proposals and contracts

Monitor and complete catering contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required.

Monitor and manage group sales contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required

Ensure timely processing and documentation of records for customer relationship management initiatives including detailing and updating client files and sales activities, utilizing the company assigned automation tool

Ensure that function set-up meet or exceed client expectations by working closely with each group’s meeting planner to determine their need for meeting rooms, food & beverage, and AV equipment requirements

Welcome clients during events

Maximize revenue for hotel through effective yielding of meeting space, ensuring that the best use of space is sold for each event and through effective up-selling

Participate in active prospecting and the re-booking of events





Attend weekly meetings to review event BEOs to ensure client’s requirements are communicated accurately to Banquets and the Kitchen

Participate in site inspections, client appointments, client events as needed to increase market share

Work with the Executive Chef to establish, design and price menu options for clients

Complete other duties as assigned

What You Bring:

A Bachelor’s Degree or Diploma in Hospitality preferred or equivalent combination of education and experience

1-2 years of experience in Catering or Banquets

Self-motivated, a driven team player with demonstrated organizational and interpersonal skills

Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team setting

Demonstrated superior customer service philosophy

Excellent presentation and communication skills

Intermediate level technical skills in MS Office

Knowledge of wine and food pairing as well as food costing

Knowledge of Food & Beverage preparation techniques, health department rules and regulations, liquor laws and regulations

Ability to read and interpret documents such as catering contracts, brochures, price lists, policy manuals, etc.

Ability to prospect and qualify clients

Proficient in the selling of guest rooms, function space and public outlets and be able to articulate clearly to clients

Knowledge of food & beverages costs, labor and hotel operations

Exemplifies Coast’s core values and enjoys working in a culture of accountability

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📌 Conference Services Manager (British Columbia)
🏢 Coast Hotels
📍 British Columbia