Support SOTI customers from Mississauga in a hybrid Technical Support Specialist role using networking knowledge and Spanish communication skills.
As a Level 1 specialist, you will provide post-sales technical support for SOTI software and mobile device management solutions. You will investigate customer issues, diagnose application queries, reproduce environments, and coordinate resolutions with internal stakeholders. The position requires English and Spanish communication, technical troubleshooting, and organized workload management.
Key Responsibilities: Provide telephone and email-based post-sales technical support
Investigate customer issues and coordinate resolution internally
Report progress on outstanding customer queries proactively
Diagnose application questions across MDM solutions
Reproduce customer environments using various devices
Requirements: Degree or diploma in a related technical field
Understanding of OSI model and networking principles
Knowledge of Windows, SQL, and virtual servers
Knowledge of Android, iOS, Windows Mobile, and Blackberry
One to two years of relevant experience preferred
Apply technical troubleshooting, networking knowledge, and bilingual communication to support SOTI customers in Mississauga.