Customer service leadership and associate coaching define this Customer Experience Manager role at The Home Depot. Work a versatile schedule, including evenings and weekends.
As a store leadership and management team member, you oversee standards across customer service, department readiness, and operations. You guide associates, resolve escalations, and support safe opening and closing processes. You also provide performance input and support talent planning.
Key Responsibilities: Drive customer service and associate engagement across the store
Coach associates on customer service techniques and expectations
Resolve customer escalations within the store and Customer Care
Direct daily work and duties to improve service results
Manage opening, closing, and Manager on Duty responsibilities
Requirements: High school diploma or equivalent
At least one year of relevant leadership or supervisory experience
Customer service experience is an asset
Retail or trade experience is an asset
Organizational, problem-solving, and advanced communication skills
Bring customer focus, decision quality, and coaching skills to store leadership at The Home Depot.

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📌 Customer Experience Store Manager (Alberta)
🏢 The Home Depot Canada
📍 Alberta