Manage Arhaus 3PL delivery performance with analytical problem-solving, provider collaboration, and operational accountability at designated final mile hubs. Maintain service standards.
As Final Mile Manager, you lead relationships with Final Mile Partners and 3PL Provider Management. You oversee provider adherence to Arhaus standard operating procedures, required delivery deadlines, and customer-focused service. Responsibilities include performance metrics, facility presence, audits, store support, training information, invoice approval, and resolution of delivery escalations through internal and external partnerships.
Key Responsibilities: Lead Final Mile Partner and 3PL provider relationships
Ensure providers execute Arhaus standard operating procedures




Conduct in office operational audits for accountability
Share product information and assembly instructions with delivery teams
Support local stores and attend transfer deliveries regularly
Requirements: Three to five years of logistics or home delivery experience
Analytical ability to solve complex business challenges
Ability to communicate and influence cross-functionally
Flexibility for typical six a.m. start times
Confidential handling of customer information
Use 3PL oversight, operational analysis, and provider collaboration to deliver accountable service for Arhaus customers.

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📌 3PL Delivery Operations Manager (New Brunswick)
🏢 Arhaus Recruiting
📍 New Brunswick