Provide technical claims expertise at Intact, combining critical thinking, client focus, and formal writing with a hybrid work model. French and English are required.
This Senior Advisor, Customer Experience role supports Claims through complex file research and expert-led advice. You will prepare professional position letters, briefing notes, and case studies while identifying process improvements. The position also addresses social media inquiries and strategic projects.
Key Responsibilities: Conduct in-depth factual research across business units
Support clients with expert technical claims advice
Write detailed correspondence explaining company positions
Identify team process and efficiency improvements
Contribute to strategic initiatives based on business needs
Requirements: College Diploma in Insurance or equivalent experience
Claims Adjuster certificate covering Personal and Commercial lines
At least five years’ Claims Adjuster experience
Solid critical thinking and decision-making abilities
Superior oral and written communication skills
Use insurance knowledge, analytical investigation, and technical communication to strengthen client outcomes within Intact’s growing Claims team.