What Would You Be Doing? Responsible and accountable for the operational performance of all services, to ensure they match and/or exceed targets.
Continuously identify and implement operational best practices
Adjust and monitoring scheduling based on demand requirements to ensure effective operational staffing levels
Ensure delivery of client obligations and promises including day to day service levels, customer experience and quality measures
Oversee customer relations management to ensure expectations are being met and identify areas for improvement
Oversee and ensure that all cash and audit procedures are being followed
Prepare reports, analyze and investigate any discrepancies in a timely manner
Responsible for assisting with recruitment, training, coaching, mentoring and retention of staff
Communicate and engage employees to ensure they understand company and client expectations on customer service, problem resolution processes, and products and services offered
Manage labour costs based on business demands to ensure targets are achieved
Other ad hoc duties and projects as assigned by management




What are the Working Conditions? 24/7/365 operation with constantly changing demands and challenges
May be required to work various shifts including evenings and weekends
Sit, stand, and walk for extended periods of time
Administrative and computer work required
What Are We Looking For? 1-2 years of experience in a Supervisory/Team Lead capacity
Demonstrated exceptional customer service skills
Proficient in Microsoft Excel/Word/Outlook, and Chrome
Previous customer care, tourism, hospitality and/or food & beverage experience preferred
Excellent communication and organizational skills
Strong interpersonal skills with a focus on compassion, articulate conversation, and sincerity
Ability to balance workload with busy and slow times
Ability to pass a criminal background check and all airport screening processes
Valid Class 5 drivers license and clean abstract
What Will Set You Apart? Enthusiasm for on-going learning, coaching, and training
Results-oriented individual, focused on accuracy, customer relatio

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📌 Supervisor - West (British Columbia)
🏢 Indigo Group
📍 British Columbia