Support Wealthsimple employees through benefits administration, vendor management, and data analysis in a hybrid North American team. Use clear communication to resolve questions.
As a Senior Specialist on the Total Rewards team, you will support Canadian and US benefits programs. The work combines employee escalations, HRIS data flows, perks analytics, and vendor relationships. You will also help simplify processes, improve self-service resources, and use AI tools to accelerate routine responses and analysis.
Key Responsibilities: Own benefits inquiries and escalations through resolution
Verify enrolment and plan data between HRIS and providers
Analyse utilization, costs, inquiry trends, and program gaps
Recommend future offerings with Total Rewards leaders
Manage vendors and resolve service issues
Requirements: Three to five years administering Canadian and US benefits
Strong analytical skills with benefits data
Clear communication about complex benefits questions
Judgment handling employee escalations and exceptions
Experience managing benefits vendors
Bring benefits administration, analysis, and thoughtful communication to improve Wealthsimple programs for employees across Canada and the US.