Air Liquide Canada seeks a Customer Experience Representative in Burlington, Ontario, using Oracle ERP and Salesforce during weekday day shifts.
This representative serves industrial gas customers as their primary contact for order fulfillment and service reliability. The role processes cylinder gases, liquids, and hardgoods orders while coordinating with local operations. It also supports quotes, returns, claims, payments, invoicing, and customer cases through connected systems.
Key Responsibilities: Manage diverse gas and hardgoods orders through completion
Convert CPQ quotes into active sales orders
Handle customer-owned product and exchange cylinder workflows
Process returns, claims, payments, and invoice requests
Resolve service issues with customers and operational groups
Requirements: Post-secondary diploma in marketing, sales, or related field
Two to five years of similar experience
Experience with Oracle, Salesforce, RingCentral, and Google Suites
Excellent written and oral English communication skills
Robust time management, collaboration, and interpersonal skills
Support industrial gas customers through accurate order management, system navigation, communication, and service problem-solving at Air Liquide Canada.