Job Title: IT Specialist – Regional IT ServicesLocation: Calgary, 18th Ave NE, CanadaTime Type: Full TimeCompensation: Salary starting at $70,000, plus eligible benefits.DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals, including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.SummaryThe Information Technology Specialist is responsible for providing various forms of computer-related technical assistance and improving efficiency of staff work using technology. Provides internal IT support (server security, software updates, hardware maintenance, etc.).Key Duties and ResponsibilitiesInstalling and configuring computer hardware, operating systems, and applications.Monitoring and maintaining computer systems and networks.Communicating with staff or clients remotely or face‑to‑face to assist in setting up systems or resolving issues.Troubleshooting system and network problems and diagnosing and solving hardware or software faults.Maintaining, repairing, and replacing PC and laptop parts as required.Providing support, including procedural documentation and relevant reports.Following diagrams and written instructions to repair a fault or set up a system.Supporting roll‑out of new applications and testing and evaluating current technology.Working continuously on a task until completion (or referral to third parties,



where appropriate).Prioritizing and managing many open cases at one time.Rapidly establishing a good working relationship with staff and other professionals.Creating a positive external and internal image, including maintaining self‑appearance and workplace appearance.Compliance with internal regulations, procedures, law, and managers orders, including labor regulations, regulations on remuneration and other internal regulations.Professional skills development through participation in training and constant self‑education.Knowledge of goals of quality, workplace protection, safety and work in accordance with company policy.Compliance with commercial and business standards.Network Infrastructure and Printer ManagementWAN/LAN monitoring.Monitoring DNS, DHCP.Internet traffic monitoring; maintaining network cables and WIFI.Ensuring proper connection to printers and assisting in servicing printers.General MaintenanceSolving IT support ticket requests and managing IT inventory.Other tasks not specifically listed here may be assigned from time to time.Quality, Health & SafetyPerform assigned tasks to support DSV’s objectives and targets regarding quality, health, safety, and environment.Staff must ensure day‑to‑day activities embrace sustainability, health and safety, reducing environmental impact, supporting communities, and reducing incidents in the workplace.QualificationsEducation:



Technical School or Bachelor level in IT preferred but not required.Experience: Minimum 3 years of experience in an enterprise environment.Skills and Competencies: Good command of verbal and written English; strong interpersonal and problem‑solving skills; ability to createcollaborative engagements and active listening; service orientation; multitasking, planning, and prioritizing; team building andplayer; excellent organizational and time management.Language and Computer Skills: English is the principal language; ability to communicate effectively in a diverse multicultural environment; knowledge of VM platforms (Citrix, Windows); knowledge of Cisco IOS with security appliances and managed switches; knowledge of MS SQL andSharePoint; overall knowledgeof Microsoft Office Suite & Windows OS; intermediate troubleshooting of print issues; drive and printermapping; intermediate understanding of TCP/IP; ticket reporting tool SLA management; clean organization of hardware rack; vendor network circuits; strong knowledge of industry standard databases and toolchains; current development tools and standards.Physical DemandsProlonged periods sitting and standing at a desk and working on a computer.Occasional travel (national and international ~15‑20%).Required to travel and support multiple buildings in local area.Regular working hours apply; may work beyond hours when required by business needs.Additional NotesDue to the agile nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.#J-18808-Ljbffr

📌 It Specialist - Regional It Services - $70,000 A Year (Toronto)
🏢 DSV
📍 Toronto