Support client satisfaction at Foundever® through bilingual communication, account coordination, and issue resolution in a remote Canada role. Help sustain exceptional client experiences across current operations.
The Coordinator, Client Satisfaction manages current and existing accounts while supporting program implementations and client experiences. The role targets a 95% CSAT rating through proactive communication, complaint resolution, documentation, and process optimization. You will update Statements of Work, prepare Monthly KPI reports, and coordinate client communications.
Key Responsibilities: Build client relationships and understand requirements and expectations
Monitor contracted service level agreement adherence and targets
Resolve client complaints within specified business-day metrics
Update Statements of Work for current client needs
Prepare and deliver client presentations and Monthly KPI reports
Requirements: One to three years of client service experience
Bachelor's Degree in Management
Bilingual English and French skills are an asset
Ability to coordinate resources, schedules, objectives, and project measures
Ability to pass the required criminal background check
Bring client service, bilingual communication, and coordination skills to Foundever® while supporting measurable satisfaction and contractual service standards.