Apply technical support and user training skills at Desjardins while helping improve software, procedures, and service delivery processes. French knowledge is required.
As a training and skills development technician, you provide discipline-specific support for unit activities, initiatives, and processes. You help analyze needs, coordinate training logistics, and deliver learning support. You also research information management and data processing to strengthen methods and procedures.
Key Responsibilities: Support operational issues with technical assistance
Act as an internal resource for service improvement
Help roll out and maintain software processes
Train users on manual and automated processes
Help prepare technical notes for users
Requirements: College diploma in a related field
At least two years of relevant experience
Knowledge of French required
Research and analyze processes and information
Use sound decision-making to solve technical problems
Use technical collaboration, user training, and process analysis to support Desjardins teams, tools, systems, and service quality.

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📌 Technical Training Support Technician (Quebec City)
🏢 Desjardins
📍 Quebec City