Support veteran patients remotely across Canada through bilingual client care, inbound calls, documentation, and compassionate assistance. Work Monday to Friday, 40 hours weekly.
As Aurora’s Bilingual Client Care Specialist, you will support the Veteran Concierge Team within Client Care. You will answer inquiries, process orders, manage medical documents, and collaborate with healthcare professionals and insurance providers. The position requires customer service experience, empathy, accuracy, and confidentiality while supporting medical cannabis access.
Key Responsibilities: Answer inbound inquiries from clients, caregivers, and healthcare practitioners
Process orders, registrations, documents, and client requests
Explain regulations, policies, forms, and online procedures




Resolve complaints and document interactions for Health Canada
Manage VAC and third-party billing processes and follow-ups
Requirements: One to three years of customer service experience
Experience with VAC processes
Experience with third-party billing processes
Robust communication, diplomacy, organization, and attention to detail
Medical Office Assistant certificate considered a strong asset
Bring bilingual communication, empathy, and precise client care to Aurora’s veteran patient services team remotely across Canada.

#J-18808-Ljbffr

📌 Bilingual Veteran Patient Care Specialist (British Columbia)
🏢 Auroracann
📍 British Columbia