Coordinate police complaints in Edmonton using case management, trauma-informed service, and precise documentation for Alberta’s Police Review Commission.
As a Case Coordinator, you will manage intake and review of complaints, concerns, and compliments for the Police Review Commission. You will verify jurisdiction, track timelines, summarize allegations, and process files according to legislative requirements. The role also requires explicit communication with complainants, police services, and stakeholders.
Key Responsibilities: Receive, review, and verify complaints for completeness and jurisdiction
Summarize allegations, track timelines, and monitor case progress
Draft decision, disposition, and transparent professional correspondence




Conduct peer audits and case reviews to identify inconsistencies
Prepare reports on case trends and outcomes
Requirements: University degree in a related field
Related education or experience considered on an equivalent basis
Experience applying policies, legislation, or procedures is an asset
Trauma-informed and culturally responsive service experience is an asset
Ability to pass required police and criminal records clearances
Apply case coordination, complaint analysis, and respectful communication to strengthen fair, transparent police oversight across Alberta.

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📌 Police Complaints Case Coordinator (Alberta)
🏢 Government of Alberta
📍 Alberta