Lead fulfilment operations at IKEA by combining customer service, team guidance, and organized coordination across the Collection Point. Support smooth order pickups.
As a Fulfilment Operations Coordinator, you support leaders, guide coworkers, and help achieve operational and customer service goals. You coordinate picking, packing, unloading, loading, and stock replenishment while maintaining IKEA standards. The work supports product availability and effective customer order collection.
Key Responsibilities:
- Assist customers with Collection Point order pickups
- Answer questions and support seamless customer journeys
- Guide coworkers and coordinate daily fulfilment operations
- Support picking, packing, loading, and unloading activities
- Monitor routines and identify operational improvements
Requirements:
- Passion for outstanding customer experiences and relationship building
- Proven leadership and communication skills
- Ability to motivate, coach, and develop teams
- Solid operational and organizational skills
- Commitment to safety, quality, compliance, and IKEA values
Bring customer focus, operational judgment, and leadership skills to IKEA's fulfilment team and Collection Point operations.