Client experience and digital banking support anchor this Scotiabank advisor position. Work full-time in Scarborough, serving customers across Canada.
As a Customer Care Advisor in Investments, you will be the voice of Scotiabank for investment and banking inquiries. You will build relationships, recommend suitable solutions, resolve concerns, and support customers' use of digital banking tools. Successful candidates attend mandatory paid training before working wide-ranging operating-hour shifts.
Key Responsibilities: Deliver exceptional customer service across Canada
Advise clients about Scotiabank products and services
Resolve account concerns accurately and efficiently
Follow regulatory, risk management, and service standards
Work with internal partners on customer experiences
Requirements: English proficiency and excellent written communication
Experience handling customer service or contact centre inquiries
Ability to navigate multiple systems and priorities
IFIC, CSC, or willingness to obtain required licensing
Availability for eight-week mandatory paid training
Build client relationships through investment support, digital banking guidance, and accurate service as a Customer Care Advisor.