Serve BMO customers at 1498 Bay Avenue through banking transactions, needs-based conversations, and guidance on digital options. Deliver personal service across branch channels.
As a Customer Service Representative in Retail Banking Sales & Service, you will support everyday banking and credit card needs. You will identify referrals, handle inquiries, and collaborate with BMO partners to achieve customer experience and branch business results. No prior experience is necessary.
Key Responsibilities: Welcome customers and complete banking transactions accurately
Identify needs and initiate referrals to BMO colleagues
Explain digital and self-serve banking options
Review profiles and discuss everyday banking plans




Escalate complex or unresolved situations to managers
Requirements: No prior experience necessary; related post-secondary study desirable
Strong interpersonal, listening, and problem-solving skills
Basic verbal, written, organization, and collaboration skills
Confidence using tablets, smartphones, online tools, and applications
Professional presence and commitment to helping customers
Bring customer service, banking transaction, referral, and digital guidance skills to BMO’s customer-focused branch setting.

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📌 BMO Banking Customer Service Representative (British Columbia)
🏢 BMO
📍 British Columbia