Lead customer experience at Scotiabank in Mont-Royal, Quebec, using leadership and digital banking skills to support Retail Service teams.
As Customer Experience Lead, you will oversee Customer Experience Associates and Senior Customer Experience Associates. You will build customer relationships, deliver excellent service, and help customers achieve financial goals. The role also supports branch operations and policy implementation.
Key Responsibilities: Lead and manage Customer Experience Associate teams
Build strong customer relationships through excellent service
Act as Officer in Charge during required situations
Identify opportunities to enhance customer experience
Assist with implementing new policies and procedures
Requirements: Excellent leadership skills for coaching and development
Previous employee management experience is a strong asset
Availability to work a flexible schedule
Previous banking experience is a robust asset
Strong technical skills for digital banking demonstrations
Bring leadership, customer service, and digital banking skills to Scotiabank’s Customer Experience Lead position in Mont-Royal.

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📌 Customer Experience Lead Scotiabank (Quebec City)
🏢 Scotiabank
📍 Quebec City