Coordinate client service and warranty matters at LightForm’s Edmonton Head Office, using problem-solving and detailed case management daily. Support premium design experiences.
As Client Experience and Service Coordinator, you will manage inquiries from initial contact through resolution. You will communicate with clients, manufacturers, suppliers, sales representatives, and internal teams. Your work includes warranty claims, returns, repairs, credits, and RMAs, while balancing company policies, vendor relationships, and operational needs.
Key Responsibilities: Manage phone and email service and warranty inquiries
Coordinate claims, replacements, repairs, credits, and RMAs
Provide updates and manage client expectations throughout cases
Investigate issues with manufacturers, suppliers,



and internal teams
Monitor cases and follow up toward timely resolutions
Requirements: Excellent written and verbal communication skills
Robust organization and exceptional attention to detail
Proactive, solutions-oriented approach with ownership and follow-through
Strong problem-solving, administrative, and documentation skills
Ability to manage multiple priorities independently and collaboratively
Bring organized case coordination, thoughtful communication, and warranty expertise to LightForm’s premium client service team in Edmonton.

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📌 Client Service Warranty Coordinator (British Columbia)
🏢 Lightform Canada
📍 British Columbia