Employment Standards Leave Advisors apply ESA legislation to accurate leave registration, administration, and client guidance. The bilingual position serves clients through calls and emails.
The Bilingual Leave Specialist supports legislated leave compliance within Cowan Insurance Group’s Absence and Administrative Support team. You will explain eligibility, entitlements, timelines, documentation, and employer obligations while maintaining current legislative knowledge. Accurate data entry, customer service, and collaboration with payroll and internal departments are essential.
Key Responsibilities: Maintain knowledge of legislated ESA leave provisions
Guide clients on eligibility and documentation
Maintain accurate, complete caseload records
Follow client workflows and special handling instructions
Address outstanding actions identified through KPI reports
Requirements: Bilingual English and French communication ability
Knowledge of ESA eligibility and employer obligations
Ability to interpret legislative requirements accurately
Independent and team-oriented work capabilities
Strong customer service and data entry attention
Use bilingual service, ESA interpretation, and disciplined administration to help Cowan Insurance Group manage employee leaves.