Customer service and automotive knowledge define this Service Writer role with Maxim, working Wednesday through Sunday from 10:00AM to 7:00PM. Build lasting customer relationships while supporting profitable work.
As a Service Writer, you provide front line service for internal and external customers. You process requests, complete unit intake, and provide updates while supporting work orders. Automotive industry experience, technical product knowledge, and strong communication skills support this work.
Key Responsibilities: Process internal and external customer requests
Perform the unit intake process accurately
Provide timely updates to customers
Support long-term customer relationships and profitable work
Requirements: One to two years of automotive industry experience
Medium or heavy duty truck experience is an asset
Technical product knowledge is preferred
Solid customer service and relationship-building focus
Basic computer, listening, problem solving, and decision-making skills
Use automotive service knowledge, customer communication, and organization skills to support Maxim customers and profitable repair work.