Reporting to the Manager, Waste, Parking & Cemetery Services or designate, this position is responsible for the on-site supervision, coordination and administration of cemetery programs and initiatives.

Responsibilities:

Planning, organizing, directing and on-site supervision of personnel and activities of the staff to ensure effective and efficient delivery of services

Coordinating, researching, developing, planning, implementing and monitoring cemetery programs and initiatives

Coordinating and assisting with information technology requirements

Developing and maintaining community engagement stakeholder relations

Providing exemplary administrative and customer service

Liaising and providing professional advice and guidance to elected officials, senior management, other branches, departments, public, consultants, contractors and external agencies

Support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust

Preform other duties as assigned

Requirements:

Knowledge and skills generally associated with the completion of a three (3) year college diploma in in business administration, completion of related industry association programs or certifications (i.e., OACFP Cemetery Administration Program; OACFP Front Line Cemetery Operator Training Program; or similar programs) plus a minimum of three (3) years of relevant experience in cemetery operations

Ability to obtain a Cemetery Sales Representative License under the Funeral,



Burial and Cremation Services Act, 2002

Advanced knowledge of cemetery products and services and stays current with practices, processes and procedures within the field

Excellent interpersonal and communication skills with proven empathic skills in order to deal sensitively with grieving families

Demonstrated supervisory and leadership abilities; possess initiative, self-motivation, sound judgment and tact

Excellent communication (written/verbal), report writing, presentation and facilitation skills along with excellent reasoning, numerical, technical, administrative, research and analytical skills

Significant experience reviewing business processes and identifying opportunities for improvements to service efficiency, effectiveness and customer service delivery

Established skills and experience using Microsoft Office applications and related software applications

May be required to work flexible schedule on shift work including evenings, weekends and holidays as required

Possession and maintenance of a valid Ontario Driver's Licence, in good standing (minimum Class "G"), a driver’s abstract showing no demerit points, and the ability to pass the Corporation's tests for motor vehicle operation

As a condition of employment, the City of Oshawa will require successful candidates to provide a Vulnerable Sector Check and an employment medical.

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📌 Regular Full-Time Supervisor, Cemetery Operations (Ontario)
🏢 Njoyn
📍 Ontario