Serve Kingston residents onsite as a part time Customer Experience Agent, using frontline service skills across in person, phone, and online channels.
Reporting to the Supervisor, Customer Experience, you will represent the City as its first point of contact. The work includes answering inquiries, supporting municipal services, processing transactions, and guiding residents through processes. Customer service technologies, databases, and Microsoft Office skills are central to daily service delivery.
Key Responsibilities: Provide frontline support for City services and programs
Answer public and internal inquiries professionally across service channels
Process bookings, registrations, payments, and service requests




Resolve or triage requests to appropriate departments or organizations
Reconcile cash drawers, deposits, and weekly bank deposits
Requirements: Grade 12 diploma or equivalent education required
One year frontline public customer service experience required
Basic Word, Excel, and Outlook skills required
Typing speed of 45 words per minute required
Availability for daytime, evening, weekend, and flexible schedule
Apply customer service, problem solving, and multi channel communication skills while supporting Kingston residents onsite.

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📌 Part Time Municipal Customer Service Agent (Ontario)
🏢 City of Kingston
📍 Ontario