Drive patient growth through outbound sales and relationship building as a Client Experience Advisor in a contact center. Use French and English daily.

As a Patient Growth Specialist, you convert marketing-generated leads into consultations and support patients throughout their lifecycle. The full-time role focuses on sales, retention, reactivation, and exceptional patient experience. You will use outbound calls, SMS, email, and web inquiries while collaborating with Marketing and Patient Care teams.

Key Responsibilities:

- Contact leads, patients, and consultation opportunities through digital channels
- Convert leads into booked consultations by addressing needs
- Execute retention and reactivation strategies to reduce cancellations




- Follow up on campaigns and abandoned consultations
- Maintain accurate patient records, CRM notes, and appointments

Requirements:

- High school diploma
- At least two years of outbound sales experience
- Proven ability to achieve conversion or booking targets
- Solid communication, listening, negotiation, and objection-handling skills
- Fluency in spoken and written French and English

Apply your outbound sales, patient engagement, and retention skills to support consultations, reactivation, and patient growth objectives.

📌 Patient Growth Specialist Outbound Sales (Montreal)
🏢 Vision Group
📍 Montreal