Support VDR users from TransPerfect’s Toronto office with technical aptitude and superior communication skills. Deliver responsive service across diverse client requests.
As a Customer Services Representative, you will provide technical and operational support across the VDR platform. You will advise B2B clients, resolve queries, support workflows, and assist with training. The Toronto team supports users across multiple regions.
Key Responsibilities: Provide first-line technical and operational support
Advise clients on workflows and VDR processes
Help users navigate access, permissions, and documents
Host online client training sessions
Escalate technical matters internally when needed
Requirements: Minimum two years of B2B experience
Native-level English fluency and excellent communication
Technical aptitude and ability to adapt to software
Attention to detail, accuracy, and active listening
Ability to commute daily to Toronto office
Bring technical support, client communication, and VDR workflow skills to TransPerfect’s Toronto customer services team.