Pacific Coastal Airlines is looking for a permanent full-time Cargo Agent based out of the South Terminal building at the Vancouver International Airport in Richmond. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia.

Job Responsibilities:

Answer customer inquiries in person, over the phone and via emails

Advise on cargo rates and status

Investigate and handle customer complaints

Deal with time-sensitive shipments, notify customers of the freight arrival

Trace lost or misdirected cargo and associated records

Weigh cargo items, compute and calculate charges for services in accordance with tariff rules

Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer

Maintain and update records on a regular basis

Lift and move cargo, ensure that it has being directed properly

Decide whether to accept or reject cargo items, provide special handling of cargo as required

Possess an excellent understanding of company products and services and effectively promote them at all times

Deliver service standards in accordance with Pacific Coastal Airlines philosophy

Represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers

Other duties as assigned

Qualifications and Competencies:

Experience in customer-facing role

Valid driver’s license

Ability to work under pressure with minimal supervision

Clear and effective communication skills

Ability to work in a time-sensitive,



ever-changing environment where multitasking and problem-solving are key attributes

Comfortable using computers, credit and debit machines

Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts

Must represent Pacific Coastal Airlinesin a professional manner to our partners, vendors, and customers

Must be able to obtain and maintain designated security clearance

Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?
Company Culture:
We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits:

extended health

dental

vision

travel medical

life insurance

Accidental Death and Dismemberment

Short Term Disability

Long Term Disability

an employee and family assistance program

paid sick days

paid personal emergency days

Travel Advantages:

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more.

Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs:

We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

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📌 Cargo Agent (Vancouver) FT (British Columbia)
🏢 Pacific Coastal Airlines
📍 British Columbia