Support travelers remotely through claims assistance, coverage explanations, and healthcare coordination using fluent English and French communication skills. The permanent role serves insured clients professionally.
Working in travel assistance and insurance services, you will guide clients through claim processes and provide information about benefits. Responsibilities include opening files, authorizing certain medical tests, directing clients to healthcare providers, and maintaining accurate claims management records. You will also collaborate with departments to resolve requests and complaints.
Key Responsibilities: Act as a resource for insured members and families
Provide coverage and advantages information to medical facilities
Open claims and direct clients toward appropriate providers
Assist clients and complete appropriate claims follow-ups
Resolve requests and complaints with various departments
Requirements: College diploma or equivalent
Experience in customer service or claims assistance
Fluency in English and French
Professional, excellent communication abilities
Ability to use Microsoft Office and Internet tools
Bring bilingual customer service, claims coordination, and computer skills to remote travel insurance assistance for insured members.