Advise University of Calgary students on financial aid and fees while applying judgment, troubleshooting skills, and policy knowledge. Support accurate student account services.
As an Enrolment Services Advisor, you will support the Office of the Registrar during substantial inquiry volumes. The work covers student loans, funding eligibility, fee assessments, payments, refunds, registration, and official records. You will collaborate with internal specialists and external government agencies.
Key Responsibilities: Troubleshoot government student loan processes and compliance requirements
Investigate financial accounts, payments, credits, debits, and refunds
Post administrative charges and student payments accurately
Balance daily transactions and support financial reconciliation




Identify errors and maintain financial audit compliance guidelines
Requirements: Three years of directly related advisory experience
Experience investigating financial accounts and payment cashiering
Experience applying calendar regulations and policies
Experience with call centre and CRM technology
Ability to manage moderate-to-high stress from volume and demand
Bring financial advising, student loan troubleshooting, cashiering, and reconciliation experience to University of Calgary Enrolment Services.

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📌 Enrolment Services Financial Aid Advisor (Alberta)
🏢 University of Calgary
📍 Alberta