Manage emergency communications through radio, phones, and computer systems as a Public Safety Dispatcher working shifts and some holidays. Accurate information handling remains essential.
This dispatcher receives complaints and service requests, then conveys timely messages affecting human welfare and safety. Working under a shift supervisor, the employee documents occurrences, incidents, emergency medical system activity, run reports, and correspondence. Robust listening and concise communication are central.
Key Responsibilities: Receive complaints and service requests by telephone
Transmit accurate emergency information messages
Dispatch police, ambulance, and fire units
Document emergency medical system and run reports
Maintain correspondence and incident logs
Requirements: Ability to communicate clearly verbally and in writing
Ability to actively listen and multitask efficiently
Computer proficiency and typing speed of 25 WPM
Ability to read maps and convey directions
Ability to exercise judgment under pressure
Apply communication, mapping, documentation, and judgment skills to emergency dispatch involving police, ambulance, and fire services.