# Customer Experience & Social Media Communications Specialist

Location:** Vancouver, BC (Hybrid – 1–2 days in office per week)

Employment Type:** Full-time, Permanent

Salary:** $55,000–$62,000 CAD

A growing consumer-focused company is seeking a Customer Experience & Social Media Communications Specialist to manage customer interactions across social media and proactive communication channels.

Key Responsibilities

Manage customer inquiries, comments, and direct messages across social media platforms, resolving issues promptly and professionally.

Proactively communicate with customers regarding order delays, shipping issues, incorrect addresses, and inventory discrepancies.

Maintain a warm, explicit, and consistent brand voice in all written communications.

Monitor customer feedback and share recurring concerns and insights with Marketing and Operations teams.

Coordinate with warehouse teams on returns, exchanges, reshipments,



and fulfillment issues.

Support the development of customer service guidelines, FAQs, and response templates.

Track response times, resolution rates, and customer service performance.

Requirements

Minimum 2 years of experience in e-commerce customer service, social media management, or customer experience.

Excellent written communication, grammar, and interpersonal skills.

Solid problem-solving abilities, attention to detail, and customer-first approach.

Experience with Shopify and helpdesk platforms such as Gorgias is an asset.

Ability to work in the Vancouver office 1–2 days per week.

What’s Offered:** Competitive compensation, benefits, a collaborative team environment, and opportunities for career growth.

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📌 Customer Experience & Social Media Communications Specialist (British Columbia)
🏢 RecruitPod Global
📍 British Columbia