Support brokerage customers at FedEx Trade Networks Canada in Richmond, British Columbia, using shipment tracking and document review expertise. Monday to Friday, 8AM to 4PM.
The Customer Service Specialist serves as the main contact for brokerage customers. This employee handles inquiries, supports account setup, and provides post-sales assistance. The work includes customs clearance documents, account maintenance, and customer communication.
Key Responsibilities: Handle inbound customer inquiries each day
Review paperwork and request missing information
Track shipments and process customs clearance documents
Support brokerage and transportation account setup
Manage account maintenance and post-sales support
Requirements: High School Diploma and two years of college
Three years of customer service experience
Working knowledge of Microsoft Word, Excel, and Outlook
Working knowledge of AS 400 and office equipment
Excellent written and verbal communication skills
Bring customer service, shipment tracking, documentation, and account support skills to FedEx Trade Networks Canada’s Richmond brokerage operations.

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📌 Customer Service Specialist Brokerage (British Columbia)
🏢 FedEx Express México
📍 British Columbia