Remote patient engagement work combines empathetic communication and performance tracking while helping Canadians complete at-home sleep apnea tests.
As a Sleep Test Specialist, you will guide patients through testing, answer questions, and encourage timely completion. The work combines customer service, administrative support, follow-up coordination, and performance monitoring. You will help improve patient experience while supporting measurable test completion goals.
Key Responsibilities: Contact patients by phone, email, and SMS
Provide clear sleep test instructions and guidance
Resolve concerns and obstacles affecting completion
Track patient progress and key performance indicators
Maintain accurate interaction and test records
Requirements: At least two years of relevant experience
Excellent written and spoken English communication skills
Solid empathy, organization, and attention to detail
Experience using CRM or patient management platforms
Ability to meet performance targets independently
Apply patient engagement, communication, and performance tracking skills to improve at-home sleep test completion across Canada.