Compensation hourly $25–$30 per hour
About this role A little bit about us: MeadowBrook is a fully integrated multi-trade contractor and one-stop source for all building electrical, mechanical and construction needs. In an environment where employees are given the opportunity to grow, thrive and do what they love, MeadowBrook takes pride in providing an excellent place to work. JOB PROFILE: We are seeking a dynamic Service Coordinator with exceptional organizational skills and the ability to thrive in a fast-paced environment. This role supports both field technicians and customers by managing the full lifecycle of service calls—from intake through work order close-out—ensuring MeadowBrook’s service delivery is consistent, compliant, and customer-focused. The Service Coordinator takes ownership of each service call, driving clear communication, internal alignment, and accurate documentation at every stage to support a high-quality customer experience. Key ResponsibilitiesService Coordination & Scheduling
Respond to service calls, quote approvals, and maintenance contract requests via phone and email
Create and schedule work orders for repairs based on priority and scheduling protocols
Coordinate and prioritize daily service schedules for technicians
Review technician job files including scope of work, time estimates, job details, site photos, and Pos
Ensure service processes, documentation standards, and customer communication protocols are followed consistently across all trades
Participate in continuous improvement of service workflows, templates, and scheduling practices
Customer & Technician Support Act as liaison between clients and service technicians, maintaining robust relationships
Track and follow up on customer quotes/recommendations; convert to work orders as needed
Proactively reinforce MeadowBrook’s key service offerings and recurring service programs where appropriate,



ensuring customers understand available solutions and next steps
Source parts and equipment from vendors based on approved quotes
Document and close out all work orders in a timely and accurate manner; audit for profitability
Develop, track, and audit preventive maintenance schedules with appropriate reporting
Identify, document, and escalation service issues, repeat call-backs, or customer concerns to management with transparent context and recommended next steps
Ensure service disruptions, delays, or scope changes are communicated proactively to customers and internal stakeholders
Administrative & Reporting Duties Maintain and update service software: work orders, equipment, customer data, history
Manage documentation for technician certifications, licensing, and training
Review, audit, and approve technician timesheets, overtime requests, and expense claims
Generate and maintain daily/weekly/monthly reports as required
Perform general clerical duties including phone coverage, customer assistance, and data entry
Keep accurate records of customer interactions, issues, and resolutions
Support ad hoc duties as assigned by management
Monitor work orders for scope alignment, labour overruns, and missing documentation; flag variances before billing
Support accurate and timely invoicing by ensuring job details, labour, materials, and approvals are complete
QUALIFICATIONS: Post-secondary education (preferably in trades, construction, or business)
Minimum 3 years experience in a service coordinator role
HVAC, Electrical, Plumbing, or Construction industry exposure strongly preferred
Proficiency in Microsoft Office and service management software
Strong verbal and written communication; professional and responsive
High attention to detail, multitasking ability, and resilience under pressure
Energetic, self-motivated, accountable, and able to support a diverse team

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