Enhance lives as a Customer Care Representative with Connect Hearing in Sunshine Coast, BC. Thrive in a rewarding role focused on delivering exceptional customer experiences at our retail clinic.As a Customer Care Representative, you will engage with clients to manage appointments, maintain their accounts, and provide outstanding service across multiple channels. Your contributions will support the dedicated team of Hearing Care Professionals and streamline processes like insurance billing for optimal client satisfactionKey Responsibilities:Provide high-level customer service in person, by phone, and through emailSchedule appointments and organize relevant files for the clinicMaintain and manage existing client accounts effectivelyFacilitate third-party billing with insurance companiesAssist with device cleanings and minor in-clinic repairsRequirements:Solid communication and interpersonal skillsBackground in account reconciliation desiredWillingness to travel to different clinicsStrong alignment with values around helping othersDesire for continuous learning and personal developmentYour role will be pivotal in helping clients navigate their journey toward better hearing.

📌 Customer Care Representative At Connect Hearing (Gibsons)
🏢 Sonova Group
📍 Gibsons