Manage Arhaus 3PL delivery performance with analytical problem-solving, provider collaboration, and operational accountability at designated final mile hubs. Maintain service standards.
As Final Mile Manager, you lead relationships with Final Mile Partners and 3PL Provider Management. You oversee provider adherence to Arhaus standard operating procedures, required delivery deadlines, and customer-focused service. Responsibilities include performance metrics, facility presence, audits, store support, training information, invoice approval, and resolution of delivery escalations through internal and external partnerships.
Key Responsibilities:
- Lead Final Mile Partner and 3PL provider relationships
- Ensure providers execute Arhaus standard operating procedures
- Conduct in office operational audits for accountability
- Share product information and assembly instructions with delivery teams
- Support local stores and attend transfer deliveries regularly
Requirements:
- Three to five years of logistics or home delivery experience
- Analytical ability to solve complex business challenges
- Ability to communicate and influence cross-functionally
- Flexibility for typical six a.m. start times
- Confidential handling of customer information
Use 3PL oversight, operational analysis, and provider collaboration to deliver accountable service for Arhaus customers.