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Employee Group RHPL CUPE
Rate of Pay $34.86- $41.43Hourly
Job Type Permanent Part Time
Replacement/Recent Position Replacement for Existing Vacancy
Posting Type Internal and External
Posting Date 11/06/2026
Application Deadline 11/20/2026
Position Summary
Customer Experience Library Technician
Responsible to support the daily branch operation and provides information and customer services. LibraryTechnicians will be assigned according to the operational needs of theorganization.
Key Duties and Responsibilities
- Provides information service including reference, readers' advisory and technology assistance
- Creates engaging displays to promote library resources and services
- Provides specific customer experience functions, including but not limited to:
- Assisting Assistant Manager in handling customer inquiries and complaints through various channels including in person, phone, online chat and email. Interpreting library policies where appropriate. Escalates complaints to the Assistant Manager as needed.
- Handling customer account related inquiries including processing fees and payments
- Assisting with daily cash reconciliation duties
- Monitoring and processing Meeting Room rental enquiries for management approval
- Assisting and instructing customers in the use of library applications and equipment (self-serve machines, computers, photocopiers, Makerspace equipment etc.)
- Assisting Assistant Manager to perform troubleshooting of equipment. Ensures equipment is well functioning and has the necessary supplies, notifying management of the need to repair and to order additional supplies. Assists Assistant Managers or Managers with the daily branch operation as required.
Typicalduties may include but not limited to:
- Opening and closing the library building
- Accessing the safe
- Monitoring appropriate staffing coverage for service
- Reporting building related issues or health and safety incidents
- Responding to emergency situations as necessary
- Supports the Customer Experience Team in delivering exceptional service to library customers
- Operates under the supervision of an assistant manager, who may oversee their work either on-site or from other locations
- Provides job shadowing to colleagues as needed
- Follows established procedures and guidelines for Health and Safety, and Customer Experience functions
Education and Experience
- Library TechnicianDiploma required
- Early Childhood Education, Adult Education, orotherrelatedcoursesconsidered an asset
- A minimum of two years of recentrelevantexperience
Required Skills/Knowledge
- Ability to work effectively and collaboratively in a teamenvironment
- Commitment to excellent customerservice
- Demonstrated effective written and oral communicationsskills
- Good interpersonalskills
- Exhibited strong problem-solving skills
- Demonstrated ability to perform detail oriented tasks, follow direction andprocedures
- Demonstrated knowledge and ability to complete cataloguingactivities
- Ability to work flexiblehours
Richmond Hill Public Library is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
This position may be relocated to another location in the future to meet service needs for the community. All applicants should understand that the ability to work at any library location is a requirement of this position.
The Library will require a current Vulnerable Sector Screening from the successful applicant as a condition of employment.
📌 Library Technician (Richmond Hill)
🏢 Richmond Hill
📍 Richmond Hill
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