Support Medcan’s Optometry Service through client care, preliminary testing, and Salesforce appointment coordination in a highly client-facing position. Daily interactions span consultations, treatments, and administrative support.
The Product Coordinator provides operational and client-facing support for Optometry Service activities. You will coordinate schedules, maintain records, conduct testing, and deliver consultations and treatments. The position also supports vendors, internal departments, optometrists, and clients through organized communication and care.
Key Responsibilities: Manage optometrist schedules and client appointment requests using Salesforce
Maintain client information in Accuro and Salesforce
Conduct preliminary screening and diagnostic testing using ophthalmic instruments
Perform ZEST under licensed optometrist supervision
Conduct MacuMira consultations, treatments, and required testing
Requirements: University degree or College Diploma preferred
One to two years of customer service experience
Healthcare or previous optometry experience considered an asset
Ability to follow clinical guidelines, protocols, and eligibility criteria
Qualified communication, empathy, and effective client interaction skills
Bring organization, communication, and client-care skills to Medcan’s Optometry Service through testing, consultations, and treatment support.